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Ruskin Felix Consulting

Ruskin Felix Consulting

Citizens Trust Towards Online Payment Mechanism

Online payments Digital transactions Acceptance among Indian consumers

Research from ACI Worldwide for 2019 found that consumers in India have a lot of faith in online payment methods. It was observed in the study that 83% of Indian consumers would rather pay their bills digitally (online or via a mobile app) and that 64% of Indians actually do so. While only 32% of Indian clients have faith in traditional banks for digital transactions, 67% have faith in digital wallets, as shown by the report. Based on these numbers, it’s clear that digital payment systems have gained widespread acceptance among Indian consumers.


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