Consumer Retail - Trends

Consumer retail refers to the process of selling and distributing goods and services to end consumers. E-commerce, brick-and-mortar stores and omnichannel retailing are essential aspects of consumer retail– which aims to provide customers with a seamless and enjoyable shopping experience while meeting their needs and preferences.

The consumer retail sector continues its digital transformation, with technologies like AI, IoT, computer vision and analytics powering new shopping experiences both online and in-store. As consumer expectations around convenience, personalization and sustainability rise, retailers are exploring new fulfillment models including same-day delivery and automated micro-fulfillment centers. Omnichannel integration and data-driven merchandising strategies will be crucial for retailers to compete amid evolving shopping behaviors in the 2020s.

Omnichannel experiences must be optimized through localized fulfillment and personalized recommendations. Strategic plans research emerging technologies in AR/VR, computer vision, robotics and drones. Roadmaps pilot automated micro-warehouses and autonomous delivery fleets.

Retailers are adopting omnichannel strategies to seamlessly integrate various shopping channels, providing a cohesive experience for customers. Sustainability and Ethical Practices are also helping to shape this ‘consumer retail’ segment. There is a growing emphasis on sustainability and ethical business practices, with consumers favoring environmentally conscious retailers.