Refund Policy
Updated : 1st June 2023
Overview
Our refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
There are two types of contracts entered into by the Consultant:
- Long-term service contracts
- One-time Service Contracts
Long term service contracts: Any long-term contracts will be refundable within 7 days of payment of invoice. This is applicable for all monthly, Hal yearly, quarterly, and annual service contracts
One Time service Contracts: For any one-time service contracts or sales, the refunds request can be done within 7 days from date of payment. Provision of service as per the contract or engagement will be done, however, due to the element of variability of different service contracts, refunds can be allowed from date of payment of invoice and not date of provision of service on a case-by case basis.
Payment shall be into the bank account mentioned in the invoice or payment details given if through online payment modes.
Refunds
Once your refund request is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at contact@ruskinfelix.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Subscriptions
Refunds for subscriptions, whether monthly or annual, can only be initiated within 7 days of purchase. If 7 days have passed since the subscription purchase, no refund shall be provided.
Need help?
Contact us at contact@ruskinfelix.com for questions related to refunds and returns.
